Shipping & Returns
A request to return or exchange item(s) may be made within 5 days of delivery, ask for a return authorization by email and if approved, items may be shipped back to us within 5 days of receiving approval/authorization.
Grace Md may bear the cost of shipping returns caused by our error (e.g. you received an incorrect or defective item).
The Buyer is responsible for the shipping and handling cost of returned items that are not as a result of our error and the original shipping cost paid when an item was ordered is non-refundable.
There will be a 25% restocking fee for Returns or exchanges (with exception of returns due to our error)
If a buyer rejects their order at delivery from shipping company, without prior authorization from Grace Md, the buyer will be charged 35% restocking, shipping and handling fees.
Intimate apparels such as panties, swim wears, adhesive accessories, adhesive prostheses , foam breast forms, fiber breast forms and all After Mastectomy/ surgical bras and sale items are not eligible for credit, refund, return or exchange, except it is a defective product, we can exchange it.
You should expect to receive your exchanged items within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes for us to reship the exchange item you have requested (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
In all return or exchange cases, we either send you the same style that is not defective or exchange with another product of equal value.
Shipping- Loss or Damaged Goods Policy
Grace Md responsibility for items ceases when the shipping company accepts package. Thereafter, the shipping company assumes responsibility for items in their possession.
Buyer is responsible for items when at confirmation of delivery, by shipping company.
**Shipping cost is real time and cost can change without notice.
For Canadian buyers, delivery may require additional 7-14 business days depending on the shipping company, which we have no control over.
Our package processing and delivery times may range from 3 to 15 business days, depending on location, availability of stock, and shipping company logistics, therefore Mastectomy Md is not responsible for delays caused by shipping company.
USA: We process all orders within 3 business for many items we sell, some items may take up to 5 business days to ship within the US.
Sold out or out of stock items may not be available for shipment and we will notify you with options or refund.
Shipping cost may apply to special order items that are sold online only, even if buyer decides to buy it in- store.We reserve the right to amend our shipping terms, policy and shipping rates at any time without notice.