Shipping & Returns

GraceMd Mastectomy — Shipping, Returns & Exchanges Policy

Finding the Right Fit with Care

At GraceMd Mastectomy, we understand that finding the right mastectomy or specialty bra can be personal, and sometimes it takes a little trial and error. We're here to help you find a comfortable fit while maintaining the hygiene, safety, and quality standards required for intimate and medical garments.

Not sure about your size or which style is right for you? Our Fit Specialists are happy to help before you order.

Shipping Policy

  • Accuracy: Orders are shipped to the address provided at checkout. Please review your shipping information carefully before completing your purchase.
  • Delivery Times: Once an order has been handed to the shipping carrier, delivery times are outside our control and may occasionally be affected by weather, holidays, carrier delays, or other circumstances beyond our control.
  • Shipping Charges: Shipping and handling charges actually paid on an order are non-refundable, except when the issue is caused by a confirmed GraceMd Mastectomy fulfillment error or manufacturing defect.
  • Returned Packages: If a package is returned because of an incorrect address, refusal, or failure to collect, additional shipping charges may apply if the order needs to be reshipped.

Returns & Exchanges

Eligible return or exchange requests must be made within 15 days of delivery.

One Return or Exchange Transaction Per Order

To keep our return process fair and manageable while maintaining the hygiene standards required for body-contact garments, each order is eligible for one return or exchange transaction only.

  • If you are returning or exchanging multiple eligible items from the same order, please include them in the same return request.
  • Once a return or exchange has been completed for an order, additional returns or exchanges from that same order are not accepted.
  • If you're unsure what size or style to choose, we encourage you to contact our Fit Specialists by email before submitting a return or exchange.

Return Eligibility

For hygiene and safety reasons, eligible returned items must:

  • Be tried on only and never worn, washed, altered, or used.
  • Have all original tags and labels attached.
  • Be returned with original packaging, where applicable.
  • Have required hygiene seals, protective liners, or sanitary materials intact.
  • Be completely free from deodorant, makeup, perfume, lotion, stains, smoke, pet hair, or other signs of use.

Please Note: All returned merchandise is inspected before a refund or exchange is approved. If an item shows signs of wear, use, washing, alteration, or does not meet our hygiene requirements, the return may be declined, and the item may be returned to the customer at the customer's expense.

Please contact us before sending anything back. Return authorization is required and does not guarantee approval after inspection.

Refunds & Store Credit Options

Refunds & exchange for Fit, Size or Change of Mind

  • For eligible returns where you choose a refund to your original payment method, a 15% restocking and handling fee will be deducted from the approved refund.
  • This fee helps cover handling, processing, and preparation required for specialty and medical garments.
  • Return shipping costs and any shipping charges originally paid are non-refundable.

Store Credit — No Restocking Fee

  • If you choose store credit instead of a refund, we will waive the 15% restocking fee entirely.
  • This allows you to use the full eligible value toward another size, style, or product without penalty.

Exchanges

  • Eligible items may be exchanged within the 15-day window, subject to availability and our hygiene requirements.
  • The 15% restocking fee is waived for eligible exchanges.
  • Customers are responsible for return shipping, and the replacement must be available.
  • If the replacement has a different price, the applicable price difference will be handled at the time of the exchange.
  • An exchange counts as the one return or exchange transaction permitted per order.

Specialty & Final-Sale Products

For health, hygiene, and safety reasons, certain products are Final Sale and cannot be returned, exchanged, or refunded for fit, size, style preference, or change of mind:

  • Surgical and designated post-surgical bras
  • Post-surgical camisoles and designated post-surgical garments
  • Panties and garments with a crotch
  • Separate swimwear bottoms
  • Self-adhesive breast forms
  • Leisure forms
  • Post-op inserts
  • Silicone nipples
  • Opened body-care products such as scar treatment patches
  • Any product specifically identified as Final Sale on its product page

Because these products are designed for direct body contact or medical/post-surgical use, we cannot accept them back once sold. If you are unsure whether a product is suitable for you, please contact our Fit Specialists before ordering.

Mastectomy Bras & Swimwear

  • Mastectomy Bras: Mastectomy bras are eligible for return or exchange under our standard 15-day policy, provided they are completely unworn, unwashed, unaltered, and meet all applicable hygiene requirements.
  • Swimwear: Must have all original tags and sanitary liners fully intact. Swimwear returns for a refund are subject to the 15% restocking fee, while swimwear returned for store credit or an exchange will have this fee waived.

Manufacturing Defects & GraceMd Mastectomy Errors

We stand behind the quality of our products. If you receive an item with a confirmed manufacturing defect, or if we shipped the wrong size, style, or color due to a GraceMd Mastectomy error, please contact us within 15 days of delivery.

  • We may request photographs to help us review the issue quickly.
  • Once confirmed, we will provide an appropriate resolution, which may include a replacement, full refund, or store credit.
  • No restocking fee will apply to confirmed manufacturing defects or fulfillment errors. Where appropriate, we will also provide a prepaid return label.

Normal wear and tear, improper washing, alterations, misuse, accidental damage, or customer handling are not considered manufacturing defects.

We're Here to Help You Get the Right Fit

Good fit matters, particularly when choosing a mastectomy or surgical bra. If you're unsure about your size, fit, pocket placement, coverage, support, or style options, please contact our Fit Specialists before placing your order.

Our goal is to help you choose the right garment from the start, making your shopping experience easier and reducing the need for returns.

Our Fit Guarantee: If our Fit Specialists assist you with sizing before purchase and an eligible garment does not fit as expected, please contact us. Subject to the product's return eligibility and hygiene requirements, we will work with you to find an appropriate solution and may waive the 15% restocking fee.

How to Start a Return or Exchange

Please contact us before sending merchandise back. Unauthorized returns cannot be accepted or processed by our warehouse.

  1. Contact us within 15 days of delivery.
  2. Provide your order number, name, and the item(s) you wish to return or exchange.
  3. Tell us whether you prefer a refund, exchange, or store credit.
  4. Wait for our authorized return instructions before shipping the item.
  5. Once received, the item will be inspected for condition and hygiene compliance, and your approved refund, exchange, or store credit will be processed.

Our Commitment to You

We know that medical and intimate garments require a little extra care when it comes to fit, returns, and hygiene. Our goal is to make your experience as supportive and straightforward as possible while maintaining the standards necessary to protect every customer. If something isn't right, please reach out. We're here to help you find the right fit and the best available solution whenever we can.

Contact Us

  • Email: sales@gracemd.ca
  • Phone:1 800 408 0625
  • Return Address: Provided after return authorization